Falconi Oil Heat Service Plan

General Conditions and Exclusions

1. These plans cover one residential heating unit (domestic residential #2 fuel oil burners with a maximu firing capacity of less than 3 GPH). Oil tanks, oil lines and any associated problems are specifically excluded unless otherwise noted. Falconi Energy reserves the right to inspect the equipment covered before acceptance. Any parts necessary for acceptance will be charged at prevailing rates unless otherwise specified. The plans are billed monthly and renew annually; if the customer cancels the plan for any reason before the end of the service period, the customer is responsible for the remaining balance on the service plan. The plan and billing will renew automatically at the annual start date unless cancelled by either party with written notice at least 30 days prior to the anniversary date. Cancellation of automatic deliveries immediately cancels this agreement.
2. This service plan is not a boiler or furnace replacement policy. Discounts do not apply to new boiler or furnace installations. Discounts on parts and labor may be discounted by up to 30%. Discounts apply to wear and maintenance items. Falconi Energy reserves the right to deem equipment not worth repairing based on factors such as age and condition, in which event the price of the service contract will be credited toward a system replacement sold and installed by Falconi Energy.
3. The plan selected and services rendered are contingent upon customers purchasing all of their heating oil requirements from Falconi Energy. Annual tune-ups will be scheduled during normal working hours, Monday through Friday from 7:30am to 4pm. These plans are transferable to new owners if the house is sold, but they are not refundable. Further, the plan is void if any person, including owner, renders service to equipment except as instructed by us.
4. Account must be current. Past due balances on any open account will void this plan. Payment for all service work is due at the time the service is provided.
5. Falconi Energy shall not be responsible for customer’s failure to use ordinary care in the operation of any heating / hot water system, such as, but not limited to, replacing blown fuses, resetting breaker switches, turning on and off power switches, frozen pipes, air in system and temperature adjustments. In any event, Falconi Energy will not adjust the water heater temperature above the maximum as per the Massachusetts State Plumbing Code.
6. Frozen or congealed oil lines, lack of oil when not on automatic delivery, water or contamination in fuel, electric and/or wiring problem or customer not available will be charged at prevailing rates or as specified. Failure to have unoccupied house checked daily during below freezing weather may void this plan.
7. Our obligation to service and replacement of any part is subject to location accessibility and parts availability through normal sources of supply.
8. This plan does not cover services or replacement of parts damaged by water, fire, hurricane, tornado, flood, lightening, electrical failure, acts of God, malfunctioning, tampering, accident or abuse. Falconi Energy shall not be held responsible for any non-performance when prevented by any circumstances beyond its control.
9. These plans do not include: boiler or furnace replacement, domestic water repairs, circulators (except residential cartridge type circulators), repairs to zone valves, radiators, connectors, hot water coils, water gaskets, feed and back flow valves, bleeding or purging air from system, outdoor reset controls, advanced controls, warm air panels, zone dampers, repair of water leaks, repair, or damage resulting from frozen pipes or oil lines, power vents, damage or leaks to components caused by anti-freeze or items not identified in plan agreement unless otherwise specified.
10. The Water Heater Protection Plan also does not include: stack type primary controls, equipment used for space heating, or equipment damaged by water pressure in excess of 80 PSI. In the event of a water heater failure which requires a complete replacement of your water heater, Falconi Energy will credit the price paid for the plan towards the replacement provided it is purchased and installed by Falconi Energy.
11. This agreement may be terminated by Falconi Energy (a) if service is afforded by anyone other than Falconi Energy, (b) if customer fails to comply with Falconi Energy credit terms, (c) if customer fails to provide a safe and reasonably clean place in which to work, or (d) if customer installs or attaches non-compatible devices to any system, (e) if a customer discontinues oil service or deliveries
12. Falconi Energy will not be held liable for injury or damage, to persons or property or consequential damage resulting from defects in, or the non-operation of customer heating equipment, water heater or its accessories, including the oil storage tank, nor for damages resulting from heat failure in a building.
13. Amendment and Cancellation. We may amend or change the terms of this Plan at any time. We may amend or change the services offered as part of the plan at any time. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change. It is agreed that if any tax or other charges are imposed by any governmental authority with respect to the sale, delivery, or disposal of the products covered hereby, it will be added to the price paid by the buyer.
14. Falconi Energy has the right to charge for missed tune-up appointments.